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If confidence and peace of mind are important to you, and expertise to your car, Toyowest Automotive is your go-to place !
Bottom line: Yes I would recommend this business to a friend
Reviewed by: Anonymous on 3/3/2016
Response from business: Thank you! It was a pleasure to meet and serve you....See you soon
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Just had my engine checked--not my idea--the car "made me do it"--via the obnoxious check engine light, Both me and the car were well taken care of at Toyowest Automotive Inc. All my questions were answered and what needed to be done was done. I've been going here for a couple of years and feel confident letting them take care of my car. I'm a very satisfied customer.
Bottom line: Yes I would recommend this business to a friend
Reviewed by: Anonymous on 2/9/2016
Response from business:
Thank you! Your honest feedback means allot to us. Our mission is to build trusting relationships by educating You the consumer on the complete care and maintenance of their complex motor vehicle. Through Education, our goal is to remove the intimidation from automotive service and repair.
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Toyowest is fantastic! I had an unexpected issue with my car and normally I go to Pep Boys to get my oil changed so I asked them to check the reason my check engine light came on. They were rude and didn't provide service. I had taken my car to Toyowest in the past so I decided to use them again. They provided timely updates on my car and completed the work within 24 hours. It always stinks when you have car issues but it is even worse when you have to deal with service staff (and I think we all come to expected that). Toyowest's customer service is is different. They are personable and really have their customer's best interest when assisting with their car repairs. I will continue to use them going forward!
Bottom line: Yes. I would recommend this business to a friend
Reviewed by: Tanaya Couch on 2/4/2016
Response from business:
Thank you! I'm glad we could help , our number one goal is to always look out for the customers best interest without apology or reservation. We believe being serving customers with authenticity and transparency is the way business should be conducted. We are grateful to have customers like you we look forward to serving you in the future. It was a pleasure to serve you!
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Very honest and upfront. Helped me prepare for the future with my next car purchase.
Bottom line: Yes, I would recommend this business to a a friend
Reviewed by: James Reeves on 1/7/2016
Response from business:
Thanks James for the candid feed back.......It means allot to us when customers understand and appreciate our efforts when we stand up and put the customers best interest first.....Good luck on your New purchase
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We have used Toyowest to maintain several Lexus and Toyota vehicles for many years. Doing an excellent job maintaining a vehicle is one thing; while diagnosing and analyzing complicated issues is where you identify the truly talented technicians. On multiple occasions, Roger has correctly identified the root cause of a serious problem when Lexus & Toyota dealers could not. If you want great service in a timely manner with people you can trust, call Toyowest. Fred in Phoenix
Bottom line: Yes, I would recommend this business to a friend
Reviewed by : Fred Dewerth on 12/03/2015
Response from business:
Thank you Fred! That means allot to us, we are very fortunate to have customers like you that have the patience and understanding for what it takes to accurately diagnose diagnose and repair todays complex motor vehicles. It was and always is a pleasure to serve, we are grateful to have customers like you.We can't thank you enough. See you soonand repair todays complex motor vehicles. We are very grateful to have customers we can call friends.
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I have been taking my Lexus truck to Toyowest for 10 years because they do good work, are honest, and I trust them. Their service is great and they keep their promises. Also, Roger is very good at keeping me informed of up coming repairs and the associated costs, so I am not blindsided by costs. Good work Toyowest
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Beverly McCormick on May 23rd 2015
Response from Toyowest Automotive Inc: Thank you Bev! It's always a pleasure to serve you. See you soon.
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There is no where else to take my truck!
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Jeff Byrne on May 15th 2015
Response From Toyowest Automotive Inc: Thank you Jeff, it's a pleasure to see customers that have been coming to us for nearly two decades. We are so grateful to have customers like you.
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Roger is the man! Very helpful and knowledgeable. Very comfortable with his assessments.
Bottom Line: Yes I would recommend this business to friend.
Reviewed by Chris Noll on May 14th 2015
Response From Toyowest Automotive Inc: Thanks Chris! I'm glad we could help restore your vehicle to top operating condition. I hope to see you sooner than later.
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I have recently discovered Toyowest and won't take my car anywhere else. It is a pleasure having an honest and reliable mechanic that you can count on. The owner, Roger, took the time to explain the recommended services and was happy to answer any questions I had. I highly recommend Toyowest!!!
Bottom Line: Yes I would recommend this business to a friend
Reviewed by Dan Vandusen on March 1st 2015
Response by Toyowest Automotive Inc:Thanks Dan! Your input really means allot to us. See you soon.
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Professional advice and workmanship. will highly recommend
Bottom Line: Yes I would recommend this business to friend
Reviewed by Melvin West on February 16th 2015
Response From Toyowest Automotive Inc: Thanks Mel! It was a pleasure meeting you and serving you, I'm glad we could correct all the problems you were having.
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Great Service!
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Keith Walker on February 2nd 2015
Response from Toyowest Automotive Inc: Thanks Keith it was pleasure to meet you and serve all of your requests.
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Work done on time as promised. Pleased with the service
Bottom Line: Yes i would recommend this business to a friend.
Reviewed by Terry Cavin on Janurary 22nd 2015
Response from Toyowest Automotive Inc: Thank you Terry for giving us the opportunity to serve you. See you soon.
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I always enjoy doing business with the Cahill's. They are accommodating, reliable, and trustworthy.
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Shirley Smith on Janurary 21st 2015
Response from Toyowest Automotive Inc: Thanks Shirley! Always pleasure to serve you.
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Always great service!
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Scott Smith on Janurary 5th 2015
Response from Toyowest Automotive Inc: Thanks Scott! We'll see you soon to do a follow up with the extended warranty company.
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We live about an hour north of Phoenix. My wife drove our Toyota Sienna down to Phoenix and it began to have problems with the traction control device and also ABS. This was a safety issue so I was not comfortable with her driving back north. Fortunately I found Toyowest and they were able to look at car that day. They were professional and took great care of us. Roger is very knowledgeable on Toyota and Debbie is very friendly and accommodating. Thank you Roger and Debbie!
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Josh Wells on December 5th 2014
Response From Toyowest Automotive Inc: Thanks for the kind feedback Josh. I'm glad we were able to help you understand what is causing the symtoms your experiencing. Problems and situations such as yours we take very seriously as all safety issue should. I'm glad we could pin point the root cause and what will be required to repair your vehicle in a timely manner.
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Roger & Debbie Cahill exemplify what entrepreneurial operations mean to our country and economy. They provide courteous, excellent and friendly service, delivering impeccable honesty, integrity and reliability to ALL the work leaving their shop. With today's high-tech vehicles, it is paramount to have service provided by competent, highly trained and skilled persons, whom one my fully trust. Such is Toyowest and The Cahill's. I give them both my appreciation and unequivocal endorsement and recommendation.
Bottom Line: I would recommend this business to a friend.
Reviewed by John Resse on September 20th 2014
Response from toyowest Automotive Inc: Thanks so much John! Your kind words mean a great deal to us. Our goal is and always has been to provide the best customer experience possible. It is customers like you that we truely value because of your true understanding of the complexity of our business and the industry we represent. This is a very good example of why we strive to be consistent with everything we do. You never know what your customers business or backgound is. We are sincerely grateful for for your enorsment as an exclusive service provider.
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Roger, 1) I believe that what you recommend and do on my 4-runner is what you would do on your own car. And I believe you have the skill needed to identify and perform those things. What more can I ask? This is definitely NOT what I get at the dealership. 2) On the downside after each of the last two services I had to bring the car back. Once because of the radiator leaking the coolant and the second to get the cruise control turned back on. 3) One other thing, as my wife points out, the final bill is usually larger than the original estimate. I think 2 and 3 are probably an indication that cars are complicated and you are not perfect :-) But I don't expect perfection and item 1 significantly outweighs 2 and 3. I owe Gorden Ogden a big thanks for introducing us. Kenny PS: If you wanted to reprint just part one of this review someplace, I wouldn't object.
Bottom Line: I would recommend this business to a friend
Reviewed by Ken Kasworm On September 20th 2014
Response from Toyowest Automotive Inc: Kenny, First let me thank you for your brutally honest feedback it is customers like you that let us know exactly how they feel Good or Bad, and like any relationship there will be ups and downs that is just part of life. When you or anyone else brings their vehicle to us it is our obligation and commitment to you to educate and inform you of what your vehicle requirements are. Any service or repair that we may advise or recommend is always based on what is presented to us at the time of inspection. Our goal is and always has been to be proactive when it comes to proper long term car care, experience has taught us that nearly ninety percent of all failures can be traced to a root cause of a lack of maintenance. You are right Kenny we are human and I thank you for your understanding, however we are also professionals that you count on for our expertise skills and talents to get it right the first time, I greatly apologize for any inconvenience that we may caused you. I won't make excuses we will move forward and learn from your input.
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Always thorough and considerate.
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Deborah Gross on August 24th 2014
Response by Toyowest Automotive Inc: Thanks for the feed back Deb! I'm glad we could meet your expectations. Hope you have a great trip.
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Amazing, personalized, through service on my Honda Civic. I feel they have my best interest at heart. I would definitely recommend this shop to anyone who was an honest car maintenance/repair experience.
Bottom Line: I would recommend this business to a friend.
Reviewed by MONIQUE THOMAS on August 24th 2014
Response from Toyowest Automotive Inc: Thanks Monique! It really means allot to us that considering we weren't able to fullfill all of your requests. We are in the process of adding more types of services to our location to better fill the needs of our customers. See you soon!
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I have recommended you to fellow Lexus owners and they are as pleased with your service as I am.
Bottom Line: I would recommend this business to a friend.
Reviewed by Shirley Smith on August 1st 2014
Response from Toyowest Automotive Inc.Thanks so much Shirley! It means allot to us when our customers recommend our service to their friends and family. It's a honor and a privilege to serve you.
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Great people to work with and took care of my problem promptly.
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Terry Roach on July 28 2014
Response from Toyowest Automotive Inc: Thanks Terry! It was a pleasure serving you, we look forward to seeing in the future. Good luck with your business.
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Appreciate your honesty and quality of work
Bottom Line: Yes, I would recommend this business to friend.
Reviewed by Nelda Nelson on July 20th 2014
Response from Toyowest Automotive inc: Thanks so much Nellie! Always a pleasure to serve you. I'm glad we could complete everything in a timely manner. I know you were concerned about heading north too late in the day.
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Roger and Austin were
very quick and professional! You guys rock and I will recommend Toyowest to
anyone needing auto work! Cheers!
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by NATHAN RUDOLPH on Jul 16, 2014
Response from Toyowest
Automotive Inc:
Thanks Nathan! I'm glad we could breathe new life into your Landcruiser. It's
always a great thing when you make the impossible...Possible!
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Best service in greater
phoenix valley.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by GENE BROWN on Jul 12, 2014
Response from Toyowest
Automotive Inc:
Thanks Gene! it was great to reconnect I'm glad our service was exactly what
you remembered and what you expected. Always a pleasure to see you.....See you
soon.
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I work in this industry
both locally and domestically and found Roger's candid and uncompromised care
refreshing. He's the best of his kind anywhere. It is to our benefit he's a
Phoenician.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by DUSTIN LACEY on Jul 11, 2014
Response from Toyowest
Automotive Inc:
This really means allot when we are graded in such a positive way by our peers.
It is a pleasure to know and serve you. Thanks a million we look forward to
seeing in the future.
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The service at
Toyotawest is above and beyond what would be considered "excellent"!
It is truly a joy to know that our automobiles are always in "top
shape" due to the care and attention received at Toyotawest.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by HINRICH & PHYLLIS OLTMANN on Jul
11, 2014
Response from Toyowest
Automotive Inc:
You guys are too much! Thank you so much for the kind words we truely
appreciate it when someone feels we've gone above and beyond the call of duty....
When really it's just part of what we
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Roger - The truck is
running great. Not only turning much better, but it seems like the engine is
running better in general. Thanks for everything.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by MICHAEL & PAMELA HACKER on Jun 18,
2014
Response from Toyowest
Automotive Inc:
Great! That's a bonus you didn't expect. Thanks it's always a pleasure. See you
soon.
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Great service. We
appreciate a job well done.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by TOM & SANDY HANNON on Jun 13, 2014
Response from Toyowest
Automotive Inc:
Thanks Tom! We are very grateful to have you guys as friends and neighbors. We
always look forward to helping and serving you guys in any way we can.
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No issues with the work....friendly service....had 8 am appt. had to wait until 8:15 for someone to arrive to open.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by TERRY CAVIN on Jun 03, 2014
Response from Toyowest Automotive Inc:
OOPS! We defineately failed there Terry. Thank you for your input it's customers like you that help us grow. See you next time.
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Roger you run a very
straight forward no non-sense business. I recommend you to all of my Toyota
owner friends. Keep up the great work! - Jim
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by JAMES & CELIA MOYE on May 23, 2014
Response from Toyowest
Automotive Inc:
Thanks Jim! It means so much to us to know that our customers recognize the
little things we do. Thanks again see you next time.
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Excellent service. You are much better dianostician than the dealer. Awesome repairs at a fair price.
Bottom Line: Yes I would recommend this business to friend.
Revieved by Moira Carney on May 19, 2014
Response by Toyowest Automotive Inc.:
Thanks Moira! We are so happy we could breathe new life into your baby. Thanks so much for the kind words.
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I recently had some work
done on my 2007 Lexus and was impressed with their service!!!
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by D.V. PHOENIX, AZ on May 02, 2014
Response from Toyowest
Automotive Inc:
Thanks so much Dan! It really means allot to us. See you next time
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I really appreciate the
informed and courteous service I get at Toyowest.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by S.M. PHOENIX, AZ on May 02, 2014
Response from Toyowest
Automotive Inc:
I;m glad we could help with getting everything worked out with your hybrid
battery working correctly.
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Roger, Debbie, and their
son are always lovely, professional, and fair to work with. I'll be taking my
car to them for a long time!
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by KIM LARKIN on Apr 14, 2014
Response from Toyowest
Automotive Inc:
Thanks for the kind words Kim! See you next time.
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The work performed in
this shop has always been excellent for me. Not only is the work done
accurately, but they inform me ahead of time additional work that needs to be
performed (therefore giving me time to save up for the additional work.) I
would highly recommend this organization to anyone.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by SAMANTHA LEWALLEN on Apr 12, 2014
Response from Toyowest
Automotive Inc:
Thank you Samantha! It's always a pleasure to know that our efforts to look out
for our customers best interest are revealed in our actions.
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The best--always.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by MARYANN PIERCE on Apr 11, 2014
Response from Toyowest
Automotive Inc:
Thanks MaryAnn! Always a pleasure to serve you guys.
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The truck runs better
now and have more power to go uphill.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by MIKE MARTIN on Mar 21, 2014
Response from Toyowest
Automotive Inc:
It's funny how we get used to the subtle changes our vehicles make as different
parts and components wear, thinking thats just the way it is, or its just old.
I'm glad we could give life again. Thanks Mike! See you soon
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Roger is the guy to see
if your Lexus needs anything. Professional, Honest and keeps you informed. Hard
to find shops like thus nowadays....Thank You Roger
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by M.S. PARADISE VALLEY, AZ on Mar 21,
2014
Response from Toyowest
Automotive Inc:
This really means allot since this is coming from someone that nows this
industry better than anyone. Thank you so much! See you soon
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Straight forward and are
not pushy about further maintenance.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by CHRISTOPHER & LAURA ERICKSON on Jan
26, 2014
Response from Toyowest
Automotive Inc:
Thanks so much Chris! I'm glad we could help!
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It has always been my
pleasure to recommend you as I feel that you are reliable and honest.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by SHIRLEY SMITH on Jan 24, 2014
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All was very good as
usual for the service, but for the $ it would be great to get the wiper res
filled if empty like the dealers do, and the tires were reported to be slightly
over inflated by Discount a day or so later - I know I am sloppy on that, so I
assume that was done there :) Overall very good - I will keep coming :) just be
sure not to scare off the dealer fluff type customers :)
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by LORNE
& SUZANNE LAMBRIES on Jan 14, 2014
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Roger took the time to
explain the problem with my Sequoia. The faulty part he replaced was invaluable
as I traveled into snow country that very weekend. Without the fix, my trip
would have been cancelled. Thank you.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by D.S. SURPRISE, AZ on Jan 13, 2014
Response from Toyowest
Automotive Inc:
Your very welcome David! And thank you I'm glad we could help make your travel
plans a reality
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Best customer service
you could ask for!
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by Naci Melzer on Jan 10, 2014
Response from Toyowest
Automotive Inc:
Thanks Naci! Glad we could help.
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Thanks Roger
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by JEFF BYRNE on Jan 10, 2014
Response from Toyowest
Automotive Inc:
It was a pleasure seeing you. Good luck on your new job.
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Roger and his team are honest, hard working, and go the extra mile to make sure my car is in top shape. Trustworthy and always concerned with making sure my car is maintained, saving me money in the long run. Highest recommendation possible. Great place.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by JOHN TORGENSON on Dec 19, 2013
Response from Toyowest Automotive Inc:
Always a pleasure to serve you John! Merry Christmas and happy New Year. See you soon
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Great service! I felt confident with the work and knowledge of the owner. I will return for reasons of quality work and reasonable prices.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by LON GROSS on Dec 16, 2013
Response from Toyowest Automotive Inc:
Thanks Lon! it was a pleasure helping you with your concerns. See you soon.
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They helped me with a difficult situation with my car. They showed extreme interest in the the safety of myself and the car. The expense was more than I wanted, but less than what I expected. I will be returning.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by TOD METTLER on Dec 15, 2013
Response from Toyowest Automotive Inc:
Thanks Todd! See you soon for the rest of the recommended work..
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I wouldn't trust anyone else with my car. Roger and Debbie always put customers first. And they are honest and efficient.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by MARYANN PIERCE on Dec 13, 2013
Response from Toyowest Automotive Inc:
Thanks Maryann! We are so grateful to have customers like you. See you soon
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all is well. Merry Xmas
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by LARRY & LINDA T SORENSEN on Dec 13, 2013
Response from Toyowest Automotive Inc:
Thanks Larry! Glad we could help.
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And thanks for the ride ;)
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by ANGELA MULVENA on Nov 22, 2013
Response from Toyowest Automotive Inc:
You're very welcome! See you soon. Happy Thanksgiving
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Need Chandler site!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by KENDA & DEAN RICE on Nov 22, 2013
Response from Toyowest Automotive Inc:
We're working on it. Have a great Thanksgiving guys
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.As usual... great work!
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by A.S. Gilbert, AZ on Oct 18, 2013
Response from Toyowest Automotive Inc:
Thanks for the kind words Arnold! See you soon.
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It's always a pleasure to visit with you.
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Hinrich & Phyllis Oltmann on Oct 18, 2013
Response from Toyowest Automotive Inc.
Thanks Guys! And thanks Hinrich for the tip on the golf clubs. See you in four.
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I appreciated the knowledgeable explanations about what was happening and the work they were doing. Thank you, Scott.
Bottom Line: Yes I would recommend this business to friend.
Reviewed by S.M. Phoenix, AZ on Oct 18, 2013
Response from Toyowest Automotive Inc.
Thanks so much Scott, it really means allot to us when customers have a clear understanding of How and Why maintenance and repairs need to be done.
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Excellent!
Bottom Line: Yes I would recommend this business to a friend
Reviewed by William Harris on Sept 13, 2013
Response from Toyowest Automotive Inc.
Thanks Bill!
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I'm always treated cordially and Roger goes out of his way to provide excellent, personalized service at a competive price.
Bottom Line: Yes I would recommend this business to a friend
Reviewed by Tim Frey on Sept 13, 2013
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Friendly and quick service with excellent knowledge of the auto brand.
Bottom Line: Yes I would recommend this business to a friend.
Reviewed by Terry O'Rielly on Aug 30, 2013
Response by Toyowest Automotive Inc.
Thanks Terry! See you next visit
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I REALLY APPRECIATE THE WAY YOU STAND BEHIND YOUR WORK.THANKS RICH
Bottom Line: I would recommend this business to a friend.
Reviewed by Rich Abrams on August 30, 2013
Response from Toyowest Automotive Inc.:
Thanks for the kind words Rich! We feel just doing the right thing is what seperates us from the rest.
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Nice service, but I had to bring it in a
separate time after I had it fixed.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by JOHN BIEL on Aug 05, 2013
Response from Toyowest
Automotive Inc:
Thanks John for the opportunity to make it right. We value your feedback,
customers like you is how we learn and grow. Thanks again see you next time.
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Excellent as always.
Bottom Line: Yes,
I would recommend this business to a friend.
Reviewed by JOHN TORGENSON on Jul 19, 2013
Response from Toyowest
Automotive Inc:
Thanks John! Have fun rafting
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Very friendly, prompt and efficient. Roger clearly respects his customers!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by TIM FREY on Jul 19, 2013
Response from Toyowest Automotive Inc:
Thanks for the kind words Tim! Have a good trip
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I have recommend you to a friend, Dave Woodward he is as happy with your service as I am.
Bottom Line: Yes I would recommend this business to a friend
Reviewed by: Shirley Smith on June 20th, 2013
Response by Toyowest Automotive Inc:
Thanks Shirley! It means alot knowing your friends are pleased with our service. Se you next on your next time.
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Roger seemed friendly and genuiely trustworthly. I can't remark on the quality of the workmanship except to say that my 93 LS 400 is running very well after its' first visit to this shop and it hadn't been prior to.
Bottom Line: Yes I would recommend this busines to a friend
Reviewed by: Matt Lurz on May 20th, 2013
Response by Toyowest Automotive Inc:
Thanks Matt glad we could help get you back on the road again.
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The work was done in a timely manner. Roger & Debbie are very personable and they went out of their way to be helpful.
Bottom line: Yes I would recommend this business to a friend
Reviewed by: T.F. Phoenix, AZ on May 20th, 2013
Response by Toyowest Automotive Inc.
Thanks Tim! See ya soon
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always professional, and total experts, wouldn't trust anyone else.
Bottom line: Yes I would recommend this business to a friend
Reviewed by: Roland Arnold on May 15, 2013
Respnse by Toyowest Automotive Inc:
Thanks for the kind words Roland! See you next time
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prompt, professional service at a reasonable price
Bottom Line:Yes, I would recommend this business to a friend.
Reviewed by: JAMES HARRINGTON on May 07, 2013
Response from Toyowest Automotive Inc:
Thanks for the kind feedback James! See you next time.
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Friendly and professional staff. Accommodating and fair pricing on Lexus service.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by MICHAEL CHAN on Apr 05, 2013
Response from Toyowest Automotive Inc:
Thanks Michael! See you next time
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I would recommend you and I have!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by DENNIS & CINDY CONNER on Apr 02, 2013
Response from Toyowest Automotive Inc: Thanks Dennis! We are gratefull for fans like you.
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I swear Roger is going to keep my '03 Rodeo running for another 5 years! Or so he says....nice to finally find an honest auto repair facility...and with nice people too!!!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by GRETCHEN SBERNA on Mar 22, 2013
Response from Toyowest Automotive Inc:
Thanks Gretchen! We appreciate the confidence you have in us. See you next time
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Absolutely!! Thanks for the info regarding the window wind noise. We will see you again...dave
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by DAVID & DEANNA WOODWARD on Jan 27, 2013
Response from Toyowest Automotive Inc:
Thanks Dave! I hope that information was helpful.
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Absolutely would recommend Roger and Toyowest! Roger provided excellent information on not only the issue I brought my car in to have him look at, but potential problems I may encounter down the road. He kept to the price I was quoted and went above and beyond what I was expecting for that price. I will continue to use ToyoWest for any future servicing needs that arise.
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by PATRICK VENTURA on Jan 25, 2013
Response from Toyowest Automotive Inc:
Thanks Patrick! I'm so glad we could help
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What can I say, my Land Cruiser was at Toyowest having some major work done to it. I was in no hurry to get it back but Roger made all the repairs and got my Cruiser back on the road very quickly. Roger goes above and beyond to satisfy you with the quality of his work and takes the time to explain what he has done and what needs to be done. I trust him implicitly! Roger is the only person who will be working on my Toyotas.
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by JACK PIERCE on Jan 25, 2013
Response from Toyowest Automotive Inc:
Always a pleasure to help! See ya next time Jack.
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Thanks for getting my car in so quickly so we could drive to see my grandkids over break. You're both the best!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by MARYANN PIERCE on Jan 11, 2013
Response from Toyowest Automotive Inc:
Thanks MaryAnn! Our pleasure we know the importance of seeing the grandkids and to hear them say G-Mom. See you soon.
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Love your service and integrity, I trust you to take good care of my vehicle.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by BEVERLY MCCORMICK on Jan 11, 2013
Response from Toyowest Automotive Inc:
Thanks for the kind words Bev!
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excellent
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by JAMES & MARLENE HALLER on Jan 11, 2013
Response from Toyowest Automotive Inc:
Thanks James!
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Friendly,quality service with a smile.Detailed and thorough service.Everything I expect from a Toyota/Lexus garage.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by BRETT NOSAL on Jan 11, 2013
Response from Toyowest Automotive Inc:
Thanks Brett! See you soon.
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Thanks to Roger I can keep my Rodeo a little longer. She is ten plus years old, 160,000 miles and somehow Roger seems to keep her going!!!! I recommend Toyowest to anyone who drives a Lexus, Isuzu, Honda - Oh, heck, anything with wheels!!!!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by GRETCHEN SBERNA on Jan 04, 2013
Response from Toyowest Automotive Inc:
Thanks Gretchen for the kind words! I'm glad we could help get her back on the road in spite of the minor obstacle we encountered. Who would of thought at 10 years old the parts would be no longer available. Seriously! Thanks again See you next time
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Service was excellent. This was my second time around with Toyowest. They charge what they say they are going to charge. Do what they say they are going to do and they're just good people. Highly recommend.
Bottom Line:Yes, I would recommend this business to a friend.
Reviewed by ARLENE PFEIFF on Dec 14, 2012
Response from Toyowest Automotive Inc:
Thanks Arlene! We're so glad we could help get your vehicle's mechanical state back in shape again. Don't forget, as your vehicle ages every 6-9 months a good visual inspection will identify and potential problems. This will help hedge off expensive unnecessary repairs. Thanks again see you next time.
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Excellent work on the emissions leak. The check engine light has not come back on. And the suspension system rides better now. Thanks for the good work.
Bottom Line:Yes, I would recommend this business to a friend.
Reviewed by MIKE MARTIN on Dec 14, 2012
Response from Toyowest Automotive Inc:
Thanks for the feedback Mike. We greatly appreciate it. See ya next year!
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Polite, thorough, prompt and economical
Bottom Line:Yes, I would recommend this business to a friend.
Reviewed by M.W. SCOTTSDALE, AZ on Dec 14, 2012
Response from Toyowest Automotive Inc:
Thanks Michael, we're glad we could help you understand the overall condition so that you can make a more informed decision about your vehicle.
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I greatly appreciate the quality service Roger and Debbie provide! Thank you for the past 9 years and years ahead!
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by: BRIAN WILLIAMS on Dec 15, 2012
Response from Toyowest Automotive Inc:
Thanks Brian! It's always a pleasure when you have customers returning that have been coming to us for as long you have. Thanks again see you soon.
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service was awesome and Richard is extremely honest. I have been completely satisfied every time.
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by CHRISTOPHER & LAURA ERICKSON on Nov 25, 2012
Response from Toyowest Automotive Inc:
Thanks guys! Glad we could help. Have a great Holiday season. See ya next year!
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THANKS FOR LETTING ME KNOW ABOUT OTHER POTENIAL PROBLEMS THAT I NEEDED TO TAKE CARE OF.
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by RICH ABRAMS on Nov 24, 2012
Response from Toyowest Automotive Inc:
You're very welcome Rich! Let us know when you want to schedule the other work in. Talk to you soon.
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Thanks for the great service. You saved us a bundle.
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by TOM & SANDY HANNON on Nov 09, 2012
Response from Toyowest Automotive Inc:
You're very welcome! I'm glad we could help, see ya soon.
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Always look forward to seeing the both of you.
Always confident my truck will be well taken care of
Bottom Line:
Yes, I would recommend this business to a friend.
Reviewed by JEFF BYRNE on Oct 22, 2012
Response from Toyowest Automotive Inc:
Thanks Jeff!
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Good Service would and have
recommended
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & JANET POWER on Oct 15, 2012
Original Review on Oct
13, 2012:
I would and have recommended
Response from Toyowest
Automotive Inc:
Thanks Tom! sorry for the confusion. See ya soon.
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Roger & Debbie Cahill run a
family owned and customer focused business. They have graciously accommodated
my last minute calls for service; they have tested my engine twice now to
alleviate my concerns, without billing me. They are awesome; I have been taking
my Lexus to them for over seven years and highly recommend TOYOWEST.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by KAREN CURTIS on Sep 28, 2012
Response from Toyowest
Automotive Inc:
Thanks Karen for the kind words! I'm glad the check engine light turned out to
be nothing. See ya soon
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I would not be coming back, all the
way to downtown Phoenix, unless I received excellent service. I especially
appreciate that you take me home. Also, that you and your wife then deliver my
vehicles to me. car or motorhome. You are the best in my book. Sincerely, Irma
K. Cozad
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by IRMA COZAD on Sep 16, 2012
Response from Toyowest
Automotive Inc.:
Thanks so much for the kind words Irma! It's our pleasure to serve you. We look
forward to taking you up on your offer. See ya soon. Thanks again!
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I did and she brings her Prius to you as well.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by BARBARA HERBER-BAUMANN on Sep 14, 2012
Response from Toyowest Automotive Inc:
It always amazes me who knows who, I would have never guessed you guys live right next door to each other. Thanks for letting us serve you!
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Thanks for the great service!
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by TOM & SANDY HANNON on Aug 27, 2012
Response from Toyowest Automotive Inc:
Thanks guys! See ya soon.
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I appreciate the personal service
and the real commitment to keeping my older Toyota going.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by GREG & RITA MCCARTHY on Aug 27, 2012
Response from Toyowest
Automotive Inc:
Thanks Greg! Our committment is to you by doing what's expected.
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I was pleased with the service I got
on the car and they were able to work on the car in one day as well. Roger was
very informative and explain everything in detail.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by YOLANDA LABORIN on Aug 27, 2012 Response from Toyowest
Automotive Inc:
Thanks Yolanda! I'm glad we could help get your car back on the road.
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I didnt score a 5, for room for
growth.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by JEFF BYRNE on Aug 03, 2012
Response from Toyowest
Automotive Inc:
Thanks Jeff! We really appreciate any feedback we get. Your input is like a
measuring stick we use for constant improvement.
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Your service ROCKS! Thanks for being
here! We love TOYOWEST!
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & JENNY SCHERRY on Jul 27, 2012
Response from Toyowest
Automotive Inc:
You guys are great! Thanks so much
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Roger knows his stuff, he's thorough
and detailed oriented with my Vintage Land Cruiser. Roger has a customer for
life.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by JACK PIERCE on Jul 24, 2012
Response from Toyowest
Automotive Inc:
Thanks for the kind words Jack! Just trying to do what's expected.
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We have already written a
PebbleCreek e-groups e-mail praising Toyowest and the personal treatment we
received.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by HOBART "BO" SMITH on Jul 13, 2012
Response from Toyowest
Automotive Inc:
Thanks Bo! Our pleasure to serve you.
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Thank you for the great service
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & SANDY HANNON on Jun 25, 2012
Response from Toyowest
Automotive Inc:
Thanks guys! Our pleasure
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I was very happy with my first visit
to Toyowest with my car. I'll be back.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by M.R. PHOENIX, AZ on Jun 22, 2012
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Work was done on time and at a lower
cost than competitors. Roger is someone I trust.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by GARY OWENS on Jun 22, 2012
Response from Toyowest
Automotive Inc:
Thanks Gary for the warm feedback!
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Roger is a mechanical genius! Thank
you so much for fixing my car! I could have spent a fortune elsewhere with less
competent mechanics. I would recommend Toyowest to anyone!
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by HEATHER KANE on Jun 09, 2012
Response from Toyowest
Automotive Inc:
Thank you so much for the kind words! Good luck on your search.
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Roger is the most knowledgeable
technician in the Valley. My two Toyotas have 240k and 200k and are going
great.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & SYLVIA TURNER on Jun 08, 2012
Response from Toyowest
Automotive Inc:
Thanks Tom! Your too much.
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Control arm repair labor component
was over priced. Didnt inspire confidence to go back.
Bottom
Line: No, I would not recommend this
business to a friend.
Reviewed
by LOREN SHELLEY on May 14, 2012
Response from Toyowest
Automotive Inc:
Thanks for the feedback Loren. It was a pleasure speaking with you and allowing
us re-gain your confidence. We are very grateful to your feedback which turned
out to be just a misunderstanding. Thanks again see ya soon!
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I think prices could be a little
more competitive.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by ANDREA MEDRANO on May 13, 2012
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My stupid mistake. Always get an
estimate before having work done. I believe that the bill was much too high for
the work done. Had I had the common sense to ask ahead of time, I would have
gone elsewhere.
Bottom
Line: No, I would not recommend this
business to a friend.
Reviewed
by BRUCE WELLS on Apr 20, 2012
Response from Toyowest Automotive
It’s
unfortunate you feel this way, The amount of time we spent talking about all
the different concerns in DETAIL your vehicle had as well the concerns that are
still left was made clear the vehicle was in need of dire attention, mostly due
to years of neglect. Discussing each concern line by line while explaining in detail
what the exact cause and failure are and how much it would cost to fix was my
mistake because I failed to give you a total for everything combined.(my apologizes
for assuming you were adding everything together) There is something I don’t
understand, when we were completed with
the repairs we together went over every concern line by line again so there
wouldn’t be any confusion. Looked at each other and shook hands. I tried to
call you repeatedly to try and sort this out but with no luck
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I have used Toyowest since I
purchased my Lexes truck. I have always had a very good experience. More
importantly, I have a lot of respect and trust for them because of the high
level of integrity they have displayed over the past six years.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by B.M. PHOENIX, AZ on Apr 08, 2012
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Toyota west goes out of their way to
accommodate the customer. They are trustworthy and get the job done.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by MAUREEN BOYLE on Mar 30, 2012
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Very pleased.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by GREG & RITA MCCARTHY on Mar 21, 2012
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I have and would recommend you to a
friend. Service was well done and done on time. Nate
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by NATHAN BANKS on Mar 19, 2012
|
fair price for Lexus services, fast
turnaround, thanks
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by D.A. PHOENIX, AZ on Mar 16, 2012
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Too expensive for my budget. I was
able to get my quoted work done a lot cheaper with another mechanic.
Bottom
Line: No, I would not recommend this
business to a friend.
Reviewed
by Anonymous on Mar 14, 2012
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The service at ToyoWest is
fantastic. Roger, the owner, is very enthusiastic, and knowledgeable about
Lexus automobiles. I am referring all of my friends to Toyowest.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by BRETT NOSAL on Mar 13, 2012
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Honest, reliable, and experienced
service. I'll never need another mechanic.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by Anonymous on Mar 12, 2012
Response from Toyowest
Automotive Inc:
Thanks so much!!
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I'm extremely happy with your care
and expertise in keeping my older Toyota going in excellent shape.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by GREG & RITA MCCARTHY on Feb 15, 2012
Response from Toyowest
Automotive Inc:
Thank you Greg! Our pleasure
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1996 Landcruser went from 17 MPG to
12 MPG for 3000 mile round trip to MO will need to schedule a review of work
done. Dan
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by DANIEL STRUNK on Feb 09, 2012
Response from Toyowest
Automotive Inc:
Oh no! Let’s get it back in here and find out what's going on, Let us know when
it's convenient for you. We will drop everything! So don't worry about our
schedule. See ya soon!
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I have all the confidence in the
world in Roger and his staff. I would not hesitate to recommend them to
friends.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by SHERRY REED on Feb 08, 2012
Response from Toyowest
Automotive Inc:
Thanks Sherry! See ya very soon
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Hi Roger. I have bad news. We never
did figure out why the engine would draw and catch. Numerous things were
replaced. The last item was a cam sensor. My husband decided to do it himself.
Then told me to take it for a test drive. Less then 30 minutes into the drive,
the engine died. He had left a rag on the manifold and the engine caught fire.
Totalled the car. We are covered, but it is a big loss to my independence.
Thanks for all your help. Jo Dobson
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by JOANNE DOBSON on Feb 08, 2012
Response from Toyowest
Automotive Inc:
OMG! Thats horrible! I'm glad your covered but I know it won't be the same
without her. I wish you all the best.
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We appreciate all of you! Toyowest
is five star in service and ethic! Thank goodness we found you! For over 10
years you've been here for us! You ARE our mechanic! See you soon =)
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & JENNY SCHERRY on Feb 08, 2012
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As always, courteous, reliable, and
mostly honest.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by SAMANTHA LEWALLEN on Feb 08, 2012
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Gas mileage much improved after new
clutch was installed. Thanks so much.
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by TOM & SYLVIA TURNER on Feb 08, 2012
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Had a great experience at my last
oil change. The staff was very informative. My visit was quick and simple. I
appreciate the interest in personal questions and overall involvement in shared
Lexus owner enthusiasm! Will be back for my next oil change soon!
Bottom
Line: Yes, I would recommend this
business to a friend.
Reviewed
by BRETT NOSAL on Feb 07, 2012
Response from Toyowest
Automotive Inc:
Thanks Brett for the kind words!
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Always a pleasure.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by PAUL & CHRISTINE OAKES on Feb 07, 2012
Response from Toyowest Automotive Inc:
Thanks Paul! See ya soon.
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very dependable & honest
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by CRIS R. CRINGLE on Feb 07, 2012
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I've been pleased with Toyowest's service and expertise. I hate going to dealerships and Toyowest is a pleasant alternative.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by T.F. PHOENIX, AZ on Feb 07, 2012
Response from Toyowest Automotive Inc:
Thanks Tim!
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